FAQ

1. Are your boats safe?

Passenger safety is our top priority. Golden Queen Fast Ferry operates with strict safety standards, modern navigation systems, and trained crews. All journeys are monitored to ensure a smooth and secure experience

2. Is insurance included in the ticket?

Yes. Every passenger is covered by insurance from PT Jasa Raharja, with protection up to IDR 50,000,000. You travel with verified coverage on every trip

3. What routes do you operate?

We provide fast and comfortable transfers between:

  • Bali ↔ Nusa Penida
  • Bali ↔ Lombok
  • Bali ↔ Gili Islands

New routes and vessels are continuously being introduced to improve your travel options

4. How long is the journey?

Travel time depends on the route and sea conditions:

  • Bali to Nusa Penida: approx. 30–45 minutes
  • Bali to Gili Islands: approx. 1.5–2.5 hours
  • Bali to Lombok: approx. 2–3 hours

We always aim for the fastest and most efficient crossings

5. Why choose Golden Queen Fast Ferry over others?

Not all operators offer the same level of safety, maintenance, and service. With Golden Queen, you get:

  • Verified insurance coverage
  • Professional and experienced crew
  • Reliable schedules
  • Comfortable seating and modern boats
  • Fully Air Conditioned to ensure your comfort

It’s not just a transfer, it’s a better travel experience

6. What should I bring for the trip?

We recommend bringing:

  • Valid ID or booking confirmation
  • Light luggage
  • Sunscreen and sunglasses
  • Motion sickness medication (if needed)
7. What time should I arrive before departure?

Please arrive at least 30–45 minutes before departure to ensure a smooth check-in process

8. Can I reschedule or cancel my booking?

Yes, rescheduling and cancellations are possible depending on the booking terms.
Contact our team as early as possible for assistance

9. What happens if the weather is bad?

Your safety comes first. In case of unsafe sea conditions, trips may be delayed or rescheduled. Our team will inform you and assist with the next available option

10. Do you offer hotel transfers?

Yes, hotel transfers are available in selected areas. Contact us here to confirm availability for your location

11. Does your fast ferry and fast boats offer Air Con?

Yes, all of our boats are equipped with Air Conditioner

12. How do I book a ticket?

You can book directly through our website Here or contact our team via WhatsApp for fast assistance and exclusive deals

13. Can I get seasick on a fast boat?

Some passengers may experience seasickness depending on weather conditions. If you are prone to it, we recommend taking preventive medication before departure

14. Are your boats comfortable?

Yes, our vessels are designed for comfort with proper seating, ventilation, Air Condition, and safety features to ensure a pleasant journey

15. Who can I contact for assistance?

Our support team is ready to help you at any time. Reach out via WhatsApp for quick assistance before or during your trip